SASSA Status Check

Easily check your Social Grant status for free with the SASSA Status Check tool! Just enter your South African ID and phone number, click ‘Check Status,’ and instantly find out if your application is approved, rejected, or pending.

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If you’ve applied for a SASSA grant and you’re not sure where things stand, you’re in the right place. I’ve been through this process myself, and I know how frustrating it can be to wait without clear updates. Whether it’s the R370 SRD grant or any other SASSA support, doing a quick and accurate SASSA status check can give you peace of mind.

Everything shared here is based on real experience and trusted government sources, so you’re not just guessing—you’re getting information that works.

What is SASSA?

SASSA stands for the South African Social Security Agency, a government body that manages social grants for citizens who need financial support. Established in 2005 under the Department of Social Development, SASSA’s main goal is to make sure that vulnerable people in South Africa—like the elderly, children, and unemployed—receive the help they need to survive and live with dignity.

If you’ve ever applied for a child support grant, old age pension, disability grant, or the popular R350 SRD grant, then you’ve interacted with SASSA in some way.

Personally, I first came across SASSA when a close family member lost their job during the pandemic. The process felt confusing at first, but once we understood what SASSA was for, it became clear: this system is designed to help when life hits hard.

Here are the main types of grants SASSA provides:

  • R370 SRD Grant (Social Relief of Distress)
  • Older Person’s Grant
  • Disability Grant
  • Child Support Grant
  • Foster Child Grant
  • Care Dependency Grant
  • Grant-in-Aid

SASSA doesn’t give out loans or employment—it offers financial relief to qualifying South Africans who need a lifeline. And understanding how it works is the first step to receiving support.

How to Check Your SASSA SRD R370 Status

So you have applied for SASSA SRD R370 grant and you’re waiting to know whether it’s approved, pending, or declined — don’t stress. There are multiple simple ways to check your SASSA status using just your ID number and cellphone.

Here’s how you can do it:

1. Check via SRD-Status Web Portal (Fast & Easy)

  • Visit: 👉 https://srd-status.web.za
  • Enter your South African ID number and the phone number you used to apply.
  • Click “Check Status”
  • You’ll instantly see whether your application is approved, pending, or declined.

2. SASSA’s Official Website

  • Go to: 👉 https://srd.sassa.gov.za/sc19/status
  • Enter your ID number and mobile number.
  • Tap “Submit” to view your status.

3. SASSA WhatsApp Method (No Data Needed)

  • Save this number: 📱 082 046 8553
  • Send a message that says: “Status”
  • Follow the instructions they send back. It’s quick and convenient.

4. SASSA USSD Code (No Internet Required)

  • Dial 📞 *120*3210# or *120*69277#
  • Follow the prompts to check your status.
  • This is a great option for those with no smartphone or data.

5. Call the SASSA Helpline

  • Dial ☎️ 0800 60 10 11 (toll-free)
  • Have your ID number and phone number ready.
  • A SASSA agent will check your status and answer your questions.

6. GovChat App or Website

  • Visit: 👉 www.govchat.org
  • Or download the GovChat app
  • Log in and look for “SASSA Services” to check your application status.

7. SASSA Facebook Messenger

  • Visit: 👉 facebook.com/govchat.org
  • Send a message with the word “Status”
  • Follow the steps provided via chat.

8. SRD SASSA Website Login Method

  • Visit: 👉 https://srd.sassa.gov.za
  • Scroll down to “Application Status”
  • Click “Check Online” and enter your ID and mobile number.

Each of these methods is official, secure, and easy to use, whether you prefer using your phone, computer, or WhatsApp.

SASSA Statuses Meanings and Actions

When you check your SASSA status, you’ll encounter different terms that help explain where your application stands. Understanding these terms and knowing what to do next is crucial for making sure you get the assistance you need.

Here’s what the different SASSA status messages mean and the actions you should take:

“Alternative Income Source Identified”

SASSA has found that you have another source of income, so your application for the grant has been rejected.

What to do:

  • Look for other help programs that might be a better fit for your financial situation.
  • Visit local social services or government programs for alternatives.

“Means Income Identified”

You’re earning more than the threshold allowed for the SASSA grant, so you’re not eligible to receive the payment at this time.

What to do:

  • Explore other government assistance programs you may qualify for.
  • Consult with a local SASSA office for advice and alternative programs that could help you.

“Application Complete”

Good news! SASSA has completed the review of your application. Now, it’s time to stay vigilant.

What to do:

  • Check your status regularly to stay updated.
  • Set a reminder to check your status at least once a month.

“Bank Details Pending”

SASSA has your application, but they need your bank details to proceed with the payment.

What to do:

  • Update your bank information as soon as possible.
  • Log into the SASSA website or visit a local office to provide your account details.

“Reapplication Pending”

SASSA hasn’t reviewed your reapplication yet.

What to do:

  • Double-check your application for any missing or incorrect information.
  • If you haven’t submitted your reapplication yet, send it through the official SASSA website. Otherwise, just wait for a response.

“Period Pending”

SASSA is still reviewing your application for this payment period.

What to do:

  • Be patient while they finish processing your information.
  • If the status remains pending for more than a month, contact SASSA to inquire about any delays.

“Period Approved”

Congratulations! Your grant has been approved, and you’ll receive the payment for this period.

What to do:

  • Check your bank account in the next few days for the payment.
  • If the payment doesn’t appear, contact SASSA for assistance.

“Period Declined”

Unfortunately, you won’t receive the grant for this period.

What to do:

  • Review the reason for the decline carefully.
  • If you believe it’s a mistake, you can appeal the decision via SASSA’s website or by visiting a local office.

“Canceled”

Your SASSA grant has been stopped.

What to do:

  • Visit the SASSA website to follow the steps to restart your grant.
  • You might need to fill out a new application or provide updated information.

“Identity Verification Failed”

The information you provided doesn’t match SASSA’s records, and your identity couldn’t be verified.

What to do:

  • Double-check your details to ensure they are accurate.
  • Try submitting your application again, ensuring your ID photo is clear for the new face-scanning system.

“Duplicate Application”

You’ve submitted multiple applications, but SASSA only accepts one.

What to do:

  • Wait for SASSA to process your initial application.
  • Do not submit any additional applications until you hear back about the first one.

“Fraudulent Application”

SASSA suspects your application may not be genuine.

What to do:

  • Call SASSA immediately to clarify the situation.
  • Be ready to provide proof of your circumstances and explain any potential misunderstandings.

“Awaiting Reassessment”

SASSA is currently taking another look at your grant application.

What to do:

  • If SASSA asks for any additional documents, submit them as soon as possible.
  • Keep checking your status for updates and be prepared to provide more information if needed.

Latest SASSA Payment Dates for 2025/2026

Below is the official payment schedule for all major SASSA grants in South Africa for the financial year 2025/2026. These dates apply to grants paid via bank accounts, retail outlets, and Post Office collections.

April 2025 SASSA Payment Dates

If you’re a beneficiary waiting for this month’s payout, here’s the specific payment schedule for April 2025:

SASSA SRD R370 Grant Payment Dates for 2025

The Social Relief of Distress (SRD) R370 grant follows a different payment schedule. Beneficiaries can expect payments during the last week of each month, typically between the 25th and 30th. Here’s the detailed schedule for 2025:

SASSA SRD R370 Grant Eligibility Requirements

The Social Relief of Distress (SRD) grant is an essential support program for South African citizens who find themselves in financial distress. In April 2024, the grant amount increased from R350 to R370 to accommodate the rising costs of living. However, there are specific eligibility criteria that applicants must meet to qualify for this grant.

Basic Requirements

To qualify for the SRD R370 grant, applicants must meet the following basic criteria:

  • Age: Applicants must be between 18 and 60 years old.
  • Monthly Income: Your income must be below R624 per month.
  • No Alternative Income Sources: You should not have access to any other financial support or income sources.
  • Valid South African Documentation: Applicants must have valid documentation from South Africa.

Qualifying Candidates

SASSA accepts applications from the following groups:

  • South African citizens
  • Permanent residents
  • Refugees
  • Special permit holders
  • Asylum seekers with valid documentation

Income Thresholds

The means test is used to determine if you qualify for the SRD grant. It includes the following conditions:

  • Bank Balance: Must remain below R624 to be eligible for the grant.
  • UIF Linked Accounts: Accounts linked to the Unemployment Insurance Fund (UIF) will face automatic rejection.
  • Multiple Account Holders: If you have multiple bank accounts, extra verification may be required.

Required Documents for SASSA SRD R370 Grant in 2025

SASSA processes applications for the SRD R370 grant through two main methods: you can either visit your local SASSA office or apply online at SASSA’s official SRD application page. Below are the necessary documents to support your application:

1. Main Identity Documents

Every applicant must provide the following documents:

  • Green bar-coded South African ID (13 digits)
  • Smart card ID with a clear photo
  • Children’s birth certificates (if applying as a caregiver)
  • Valid passport with a permit (for non-citizens)

2. Alternative Identity Proof

If you do not have the required main documents, you can submit alternative proofs:

  • Official affidavit from a Justice of the Peace
  • Department of Home Affairs temporary ID card
  • Proof of application for an ID or birth certificate
  • Police station certified sworn statement
  • Valid baptismal certificate
  • Clinic card showing your details

3. Supporting Documents from Officials

Get a sworn statement from any of the following individuals:

  • Local ward councilor
  • Religious leader in your area
  • Traditional leader or chief
  • Registered social worker
  • School principal (for learners)

4. Proof of Your Living Situation

Provide documents showing proof of your living situation, including:

  • Current home address
  • Marriage status papers
  • Divorce decree (if applicable)
  • Maintenance court orders
  • Police report for emergencies

5. Financial Status Documents

These documents will verify your financial status:

  • Bank statements for 3 months
  • Proof of no income (affidavit)
  • UIF registration status
  • Pension fund details
  • Medical disability proof

6. Emergency Situation Proof

If you’re applying due to an emergency situation, submit supporting evidence, such as:

  • House fire or disaster reports
  • Medical emergency papers
  • Death certificates (if the breadwinner passed away)
  • Retrenchment letters
  • Hospital records for disabilities

7. Important Rules to Remember:

Make sure that all your documents adhere to these guidelines:

  • Must be less than 3 months old
  • Clearly readable and properly certified copies
  • All documents should be originally signed and stamped

SASSA also requires the following for verification:

  • Working phone number
  • Active email address
  • Current home address
  • Valid bank account details

Processing Timeline:

  • Document checking: 2-3 days
  • Bank verification: 1-2 days
  • Final approval: 5-10 working days

It is important to keep copies of all documents submitted and note your reference number. Check your application status regularly through SASSA’s official website or toll-free number.

By understanding the eligibility requirements and following the correct procedures, you can make sure your application for the SRD R370 grant is processed smoothly.

SASSA Appeal Process for SRD R370 Grant

If your SRD R370 grant application was rejected, don’t worry. You can appeal the decision if you believe there was an error. Here’s how to get your case reviewed by an independent tribunal.

Steps to Appeal a Rejected SASSA SRD R370 Grant

  1. Visit the SASSA Appeal Website
  2. Enter Your Details
    • Input your 13-digit South African ID number and the mobile number you used in your original application.
  3. Send PIN
    • Click “Send PIN.” A one-time PIN (OTP) will be sent to your registered mobile number via SMS.
  4. Log In
    • Use the OTP to log in to the appeals section on the website.
  5. Select Appeal Month
    • Choose the specific month related to your rejection from the list of available months.
  6. Submit Documents
    • Upload any missing documents that were required for your initial application. If needed, provide a brief explanation to clarify your case.
  7. Submit Your Appeal
    • Review your details and uploaded documents carefully. When everything is correct, click Submit.

What Happens Next?

Once your appeal is submitted, it will be reviewed by the Independent Tribunal for Social Assistance Appeals (ITSAA). This tribunal is independent of the government, ensuring a fair and unbiased review.

Timeline for Decisions

  • The review process usually takes between 60 to 90 days.
  • You’ll be notified of the outcome via SMS or email once a decision is made.

How to Check the Status of Your Appeal?

You can easily check the status of your appeal by following these steps:

  1. Log In
  2. Check Status
    • After logging in, you’ll be able to see the status of your appeal for the relevant month.

This process ensures that your appeal is handled fairly and transparently. Keep track of your appeal’s status regularly for updates.

How to Change SRD R370 Grant Banking Details

If you need to update your banking details for the SRD R370 grant, follow the steps below to ensure all information is accurate.

For South African ID Holders

  1. Go to the SASSA Website
    Visit srd.sassa.gov.za.
  2. Select South African ID Holders
    Click on the “South African ID Holders” section to access the relevant page.
  3. Enter Your ID Number
    Under the “How Do I Change My Banking Details” section, enter your ID number.
  4. Receive a Secure Link
    SASSA will send a secure link via SMS to your registered mobile number.
  5. Enter New Banking Details
    Use the link to enter your updated banking information. Double-check that all details are correct.
  6. Wait for Approval
    SASSA will process the change, which may take up to 7 working days.

For Asylum Seekers and Special Permit Holders

  1. Visit the SASSA Website
    Go to srd.sassa.gov.za.
  2. Select Your Category
    Choose “Asylum Seekers and Special Permit Holders.”
  3. Enter Your Details
    In the “Lookup Payment ID” section, input your file number, passport number, and phone number.
  4. Submit Banking Information
    Follow the instructions to submit your updated banking details.
  5. Wait for Approval
    The changes will be verified and approved within 7 working days.

SASSA Change or Update Phone Number

If you need to update your phone number on your SASSA application, follow these steps:

  1. Visit the SASSA Website
    Go to srd.sassa.gov.za/sc19/contact.
  2. Enter Your Details
    Provide your ID number and application reference number.
  3. Update Your Phone Number
    Complete the online form with your new phone number.
  4. Verify Your New Number
    SASSA will send a one-time PIN (OTP) to your new number. Use the OTP to confirm ownership.

How to Cancel Your SASSA SRD R370 Grant

If you wish to cancel your SASSA SRD R370 grant, follow these steps:

  1. Visit the Cancellation Portal
    Go to the SASSA SRD Cancellation Portal.
  2. Click “Cancel My Application”
    Find the “Cancel My Application” tab and click on the yellow “Click Here to Cancel Online” button.
  3. Enter Your Details
    Enter your ID number and the phone number registered with your SASSA account.
  4. Verify Your Identity
    Click “Send PIN” to receive a one-time PIN via SMS. Enter the OTP in the provided field.
  5. Cancel Your Grant
    Click “Cancel My Grant” and confirm your decision.
  6. Confirmation
    After completion, you’ll receive a confirmation SMS regarding your cancellation.

How to Reinstate a Cancelled SASSA SRD Grant

If your SASSA SRD R370 grant was cancelled and you need it reinstated, follow these steps:

  1. Visit the Reinstate Application Portal
    Access the portal at srd.sassa.gov.za/sc19/reinstate.
  2. Enter Your Identification Details
    Input your South African ID number and the phone number you used for your original grant.
  3. Request an OTP Verification Code
    Click “Send PIN” to get an OTP via SMS for verification.
  4. Verify Using the OTP
    Enter the OTP you receive on your phone.
  5. Select the Reason for Reinstatement
    Choose a reason for reinstating your grant, such as “cancelled in error” or “no longer have income.”
  6. Confirm the Request
    Review the details and confirm your request by clicking “Yes, I want my grant back.”
  7. Await Processing
    SASSA will review your request and notify you via SMS about the status of your grant.

Ensure all your information is accurate to avoid delays and issues with your application. For further assistance, contact the SASSA helpline at 0800 60 10 11.

Conclusion

Getting the SASSA SRD R370 grant is easier if you know what to do. Whether you’re applying for the grant, changing your bank details, or appealing a decision, following the steps correctly helps things go faster.

Make sure your information is correct, check your application status often, and contact SASSA if you need help. If your grant is denied or canceled, you can appeal or ask to get it back, but remember to send the right documents.

By staying organized and following the steps, you can make sure your SASSA grant application goes smoothly.

Frequently Asked Questions

Q: Can I get R370 and another grant?

A: No, you cannot get the SRD R370 grant with other grants, except for the Child Support Grant.

Q: Can I change my bank details?

A: Yes, you can change your bank details online at SASSA’s website.

Q: What if my phone number is no longer active?

A: Visit a SASSA office with your ID to update your phone number.

Q: When will I receive my payment?

A: Payments are usually made 5–7 days after your status is approved.

Q: Can I apply again if my application is rejected?

A: Yes, you can appeal within 30 days if your application is rejected.

Q: How do I check my SASSA status?

A: Go to SASSA Status Check and enter your ID and phone number.

Q: How do I appeal a declined application?

A: Visit SASSA Appeal Page, enter your details, and upload any missing documents.

Q: What does “Pending” mean in my SASSA status?

A: “Pending” means your application is still being reviewed. Wait for further updates.

Q: Why was my SASSA application rejected?

A: Your application may be rejected for reasons like high income, other grants, or missing documents.

Q: How do I update my phone number for SASSA?

A: Update your phone number at SASSA Contact Page by entering your ID and reference number.

Q: What does “Bank Details Pending” mean?

A: This means you need to update your bank details on the SASSA website.

Q: How do I cancel my SASSA SRD grant?

A: To cancel your grant, visit the SASSA Cancellation Page and follow the steps.

Q: Can I get the SRD grant if I have UIF benefits?

A: No, you cannot receive both UIF benefits and the SRD R370 grant at the same time.

Q: How do I change my bank account details for the SRD grant?

A: Change your bank account details on the SASSA website at SASSA Website.

Q: How do I track my appeal status?

A: To track your appeal status, go to SASSA Appeal Page and enter your details.

Offices Address

Eastern Cap:

OfficeBKB Building, corner Fitzpatrick and Merino roads in East London (Quigney), 5200.
Private BagX9001 in Chislehurst East London 5200.
Email[email protected]/[email protected]
Fax043 707 6481/043 707 6487
Phone043 707 6335/043 707 6300/043 707 6472
Working HoursMonday to Friday (8 AM to 5 PM)

Free State:

OfficeAfrican Life Building 75 St Andrew Street Bloemfontein.
Private BagX20553, Bloemfontein, 9300.
Email[email protected]
Fax051 409 0862
Phone051 410 8339 /051 410 0805/051 410 0804
Working HoursMonday to Friday (8 AM to 5 PM)

KwaZulu-Natal:

Office1 Bank Street, Pietermaritzburg, 3201.
Private BagX9146, Pietermaritzburg, 3201.
Email[email protected]
Fax033 846 9595
Phone033 846 3300
Working HoursMonday to Friday (7:30 AM to 4:30 PM)

Limpopo:

OfficeLandros Mare Street Polokwane 0699.
Private BagX9677, Polokwane, 0700.
Email[email protected]/[email protected]
Fax015 291 7416
Phone015 291 7509
Working HoursMonday to Friday (8 AM to 5 PM)

Northern Cape:

Office95 – 97 Du Toitspan Road Kimberley 8300
Private BagX6011, Kimberley, 830
Email[email protected]
Fax053 832 5225
Phone053 802 4919
Working HoursMonday to Friday (7:30 AM to 4 PM)

Gauteng:

OfficeSASSA House, 501 Prodinsa building, Steve Biko Street and Pretorius Street, Pretoria.
Private BagPrivate bag X55662, Arcadia Pretoria 0083
Email[email protected]
Fax012 400 2257
Phone012 400 2000
Working HoursMonday to Friday (8 AM to 5 PM)

North West:

OfficeSASSA House University Drive Mmabatho 2735.
Private BagX44, Mmabatho, 2735.
Email[email protected]
Fax086 611 9740
Phone018 388 4006
Working HoursMonday to Friday (9 AM to 5 PM)

Mpumalanga:

Office18, Ferreira Street Nelspruit Reserve, Mbombela Reserve, Mbombela 1200.
Private BagX11230, Nelspruit 1200
Email[email protected]
Fax013 754 9501
Phone013 754 9428/013 754 9446/013 754 9380
Working HoursMonday to Friday (8 AM to 5 PM)

Western Cape:

OfficeGolden Acre, 9 Adderley St, CBD, Cape Town, 8001.
Private BagX9189, Cape Town, 8000.
Email[email protected]
Phone021 469 0235
Working HoursMonday to Friday (8 AM to 5 PM)