If you’re struggling to update your phone number for the SASSA SRD grant, you’re not alone. Whether you’ve lost your SIM card, entered the wrong number during registration, or just need to switch to a new one, I’ve got you covered.
Based on my experience helping others navigate this process and the latest updates from SASSA as of April 10, 2025, here’s a clear, step-by-step guide to get it done, without the hassle of visiting an office, if possible.
How to Change Your SASSA SRD Phone Number Online (Quick Answer)
To update your phone number for the SRD R370 grant online:
- Go to srd.sassa.gov.za/sc19/contact.
- Enter your 13-digit South African ID and 6-digit application ID.
- Select “Change Phone Number.”
- Input your new mobile number.
- Verify it with the OTP sent to your new number.
- Submit the request and wait up to 14 days for confirmation.
Why You Might Need to Update Your SASSA Phone Number
Your phone number is your lifeline to the SRD grant. SASSA uses it to send payment updates, OTPs, and critical notifications. Here’s why updating it matters:
1. Wrong Number on File
If you accidentally gave the wrong number during registration, you won’t receive OTPs or payment alerts, delaying your access to funds.
2. Lost or Stolen Phone
A lost SIM or stolen phone can cut you off from your grant, or worse, let someone else access it if they get hold of your old number.
Keeping your details current ensures your R370 stays safe and accessible.
How to Change Your SASSA SRD Phone Number Online: Step-by-Step Guide
Here’s the simplest way to update your number online, straight from my own walkthrough of the process:
Step 1: Visit the Official SASSA Portal
Head to srd.sassa.gov.za/sc19/contact. Always check for the “.gov.za” to avoid scams.
Step 2: Enter Your Details
- South African ID: Type your 13-digit ID number.
- Application ID: Add the 6-digit code you got when you applied.
- Hit “Submit” to move forward.
Step 3: Select “Change Phone Number”
Once your details are verified, choose the “Change Phone Number” option.
Step 4: Add Your New Number
Enter your new mobile number carefully, double-check it! Only mobile numbers work; landlines aren’t accepted.
Step 5: Verify with OTP
SASSA will text an OTP to your new number. Enter it on the site to prove it’s yours.
Step 6: Submit Your Request
Confirm everything, submit, and you’ll see a message saying your request is in.
Step 7: Wait for Approval
SASSA takes up to 14 days to process this. You’ll get a confirmation SMS when it’s done.
How to Report a Lost or Stolen SRD Phone Number in 2025
If your phone’s gone missing or been compromised, act fast to protect your grant. Here’s what to do:
Step 1: Go to the SASSA Portal
Visit srd.sassa.gov.za/sc19/auth.
Step 2: Find the Reporting Option
Click “Report Lost or Stolen Phone.”
Step 3: Enter Your ID
Type your 13-digit South African ID number.
Step 4: Flag Unauthorized Changes
If someone’s tampered with your number, select “Yes” to report it.
Step 5: Submit the Report
Send it off, SASSA will confirm they’ve received it via SMS or email.
Next Steps After Reporting
- Update your number using the online steps above.
- Wait 14 days for verification.
- Check your account regularly to spot any funny business.
How to Change Your SRD Phone Number Without an Application ID
No application ID? No problem, you’ll just need to go offline for this one. Here’s how I’d handle it:
Step 1: Visit a SASSA Office
Find your nearest branch (check sassa.gov.za for locations).
Step 2: Bring Your ID
Show your South African ID and mention the phone number currently linked to your grant.
Step 3: Fill Out the Form
Ask for the Contact Update Form, write in your new number, and check it twice.
Step 4: Submit and Wait
Hand it over. They’ll process it and text both your old and new numbers when it’s done, usually within 14 days.
Step 5: Keep It Safe
Once updated, guard that new number to avoid repeat trouble.
Note: You can’t do this online without an application ID, SASSA needs to verify you in person for security.
How to Fix an “Invalid” Phone Number Error
If SASSA rejects your new number as “invalid,” don’t panic. Try this:
1. Check the Format
- Starts with “0” (e.g., 0821234567).
- Exactly 10 digits, no spaces or dashes.
- Mobile numbers only, no landlines.
2. Troubleshoot Tech Issues
- Switch browsers (Chrome works best).
- Clear cache/cookies or restart your device.
3. Call SASSA
Dial 0800 60 10 11 with your ID ready. Tell them what you’ve tried, they’ll sort it out.
4. Boost OTP Delivery
Link your number to WhatsApp; it can help OTPs come through faster.
How to Change Your SASSA Phone Number Without OTP
If you can’t get an OTP (e.g., your old number’s dead), here’s the workaround:
1. Go to a SASSA Office
Visit in person and explain the OTP issue.
2. Show Proof
Bring your ID and proof of residence (like a utility bill).
3. Give Your New Number
Tell them the new mobile number you want to use.
4. Let Them Verify
Staff will check your identity and update it manually.
5. Wait for the SMS
You’ll get confirmation on your new number once it’s processed, up to 14 days.
Alternative: Call 0800 60 10 11 for guidance if you can’t visit.
Frequently Asked Questions (FAQs)
Q: How long does SASSA take to update my phone number?
A: Up to 14 days after you submit your request.
Q: Can I use a landline for SRD updates?
A: No, SASSA requires a mobile number for SMS verification.
Q: What if I don’t have my application ID?
A: Visit a SASSA office with your ID, they’ll handle it manually.
Q: Why does SASSA need my phone number?
A: For payment alerts, OTPs, and grant updates.
Q: Can I change my number online without an OTP?
A: No, you’ll need to visit an office or call for help.